Ticketing

3 minutes time to read

In this article you will learn how to use the Ticketing screen of the Moralius Setup Wizard! You can access this screen by following the steps below:

  1. Click on your icon on the top-right part of the screen.
  2. Click on ‘Setup Wizard’ on the box that pops up.
  3. Click on the ‘Ticketing’ tab on the top part of the screen.

 

First Owner of Service Request submitted by customer

To edit this setting, simply follow the steps below:

  1. Click inside the box.
  2. Search the role by typing or scroll inside the box.
  3. Click on the role you want to choose.
  4. Click on the ‘Save’ button for your changes to take effect.

 

Service Request Eligible Owners

To edit this setting, simply follow the steps below:

  1. Click inside the box.
  2. Search the role by typing or scroll inside the box.
  3. Click on a role to choose it or if you want multiple roles hold down the control key and click on each role.
  4. Click on the x button at the left of the role to exclude a role or open the box and click again on the role you want to exclude.
  5. Click on the ‘Save’ button for your changes to take effect.

 

Service Request Email Recipients

To edit this setting, simply follow the steps below:

  1. Click inside the box.
  2. Search the role by typing or scroll inside the box.
  3. Click on a role to choose it or if you want multiple roles hold down the control key and click on each role.
  4. Click on the x button at the left of the role to exclude a role or open the box and click again on the role you want to exclude.
  5. Click on the ‘Save’ button for your changes to take effect.

 

Service Requests Resolution Time

To edit this setting, simply follow the steps below:

  1. Click inside the box.
  2. Type the hours that you want or use the up/down arrows to select it.
  3. Click on the ‘Save’ button for your changes to take effect.

 

First Owner for Corrective Action submitted by customer

To edit this setting, simply follow the steps below:

  1. Click inside the box.
  2. Search the role by typing or scroll inside the box.
  3. Click on the role you want to choose.
  4. Click on the ‘Save’

 

Corrective Action Eligible Owners

To edit this setting, simply follow the steps below:

  1. Click inside the box.
  2. Search the role by typing or scroll inside the box.
  3. Click on a role to choose it or if you want multiple roles hold down the control key and click on each role.
  4. Click on the x button at the left of the role to exclude a role or open the box and click again on the role you want to exclude.
  5. Click on the ‘Save’ button for your changes to take effect.

 

Corrective Action Email Recipients

To edit this setting, simply follow the steps below:

  1. Click inside the box.
  2. Search the role by typing or scroll inside the box.
  3. Click on a role to choose it or if you want multiple roles hold down the control key and click on each role.
  4. Click on the x button at the left of the role to exclude a role or open the box and click again on the role you want to exclude.
  5. Click on the ‘Save’ button for your changes to take effect.

 

Corrective Action Resolution Time

To edit this setting, simply follow the steps below:

  1. Click inside the box.
  2. Type the hours that you want or use the up/down arrows to select it.
  3. Click on the ‘Save’ button for your changes to take effect.

 

Corrective Actions Follow up Workflow

To edit this setting, simply follow the steps below:

  1. Click on the checkbox to ‘Enable’ or ‘Disable’ the option.
  2. Click on the ‘Save’ button for your changes to take effect.

 

Related articles

Read this article to find out more about the Ticketing settings.

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