Customer App

Moralius Apps

Moralius comes with 3 available apps: the Customer App, the Supervisor App and the Worker App. They are tailored to each individual's role in the organization and they promote higher team engagement and faster response times.

In Moralius we follow a mobile-first approach, meaning that we are building all our solutions having the mobile device users’ experience as our top priority. Our future goal is to be able to move to a completely mobile-first ecosystem, where everything that Moralius has to offer can be performed through our mobile apps.

What is this app?

The Customer App has been designed to bring your customers closer to you, enabling them to instantly communicate with you and view everything they need about their facilities.

Based on the plan that you have selected, you have access to specific Moralius modules. These modules allow you to access - without any extra fees - the relevant features of the Customer App. See below in detail which features of the Customer App’s features are accessible by each module.

Ticketing

Allow your customers to handle their requests and complaints on the go.

• Let your customers capture and manage their service requests at any given moment from their mobile devices.
• Help your customers raise and handle their corrective actions in real-time from their mobile devices.

Quality Assurance

Make it possible for your customers to monitor their quality indicators via the Customer App by enabling them to:

• Compare their reviews vs. the supervisor's reviews.
• Monitor the score of the quality surveys.
• Help your customers stay updated with the inspections happening at their facilities in real time.
• Compare the actual service request resolution times vs. the agreed SLAs.
• Compare the actual corrective actions resolution times vs. the agreed SLAs.

Asset Management

Take great care of your customers’ equipment through the Customer App.

• Let your customers keep track of all the preventive maintenance tasks on their facilities.
• Help your customers be in control of any ad-hoc maintenance tasks on their facilities.

Staff Management

Use the Customer App to help your customers stay in touch with you.

• Allow your customers to view on the fly any information about the persons that are responsible for their facilities.
• Let your customers easily call or email anyone on their FM Team.

Who should use this app?

This app should be used only by your customers.

Read this article to learn more about this role.

The number of users that can use this app depends on the customers user pack that you have selected for your subscription. For example, if you have selected the 200 customers user pack, then up to 200 users with the customer role assigned to them can use this app.

Read this article to learn more about user packs.